Hard rule 01
It never guesses.
If the AI can't answer confidently, it takes a message instead of guessing — it never hallucinates an answer.
CivicOS · Voice AI for local government
After-Hours 311 Voice AI for Local Government in Atlanta, GA
Every call answered after hours, even when the office is dark.
CivicOS is Summa OS Inc's government line: voice AI pilots for local government. Our flagship is a 30-day after-hours 311 pilot on one of your phone lines — [PILOT PRICE]. No rip-and-replace. No new headcount.
Designated line active · After hours · Routine questions answered. Structured messages ready for morning.
The coverage gap
Most of your calls come when nobody's there to answer them.
63%
63% of municipal AI-agent conversations happen after hours. The demand doesn't keep office hours.
Source: CivicPlus, September 2026~50%
Roughly half of 311 calls are simply providing information — the exact slice an AI voice agent absorbs without touching staff time. (New Orleans)
Source: City of New Orleans 311 program7am–7pm
ATL311 itself is Monday–Friday, 7am–7pm. After that, residents get voicemail.
Source: ATL311, City of Atlanta“You can't really staff for those occurrences of surges. It's impossible, both fiscally and practically.”
Pilot mechanics
A 30-day pilot on one phone line.
Connect one line
We route your existing after-hours 311 traffic to a CivicOS voice AI agent.
Answer immediately
It answers immediately and resolves routine information requests on the spot.
Summarize for staff
It takes structured, confirmed messages for anything it can't resolve. Your staff gets a clean morning summary — every call, every outcome.
Report weekly
Pilot success is measured one way: the percentage of after-hours calls answered and fully resolved without a human, reported weekly.
Hard rules
Two promises we don't bend.
Hard rule 02
It never touches 911.
The pilot never touches 911 or any emergency line. Ever. It runs on a designated non-emergency line only.
Designated line
After hours only.
The agent takes the calls your staff isn't staffed for — nights, weekends, holidays — and hands the morning summary to the people who own the work.
Operational precedent
Cities are already doing this.
Prince William County, VA
64,000+
Interactions. Prince William County, VA runs AI voice for after-hours 311 callers — 64,000+ interactions and growing.
San Diego County Sheriff
400,000
Up to 400,000 calls a year on non-emergency lines — callers who used to wait 5–10 minutes now get answered.
New Orleans
~50%
Information requests absorbed. New Orleans found ~50% of its 311 calls are information requests — deployed AI trained on three years of call data.
The offer
One line. Thirty days. [PILOT PRICE].
[CONTRACT TERMS PLACEHOLDER — e.g., purchase order, informal quote eligibility, renewal terms]
What's next · Phase 2
Coming next under CivicOS: housing authority inspections.
Annual HQS inspections, without the backlog. The inspector — or the tenant — snaps photos of the unit. Vision AI flags violations against the HQS checklist and drafts the inspection report. Thousands of units, inspected on schedule.
[STATUS PLACEHOLDER — in development / join the waitlist: mitchiem@roadsideroi.com]- Photo documented
- HQS checklist reviewed
Procurement & oversight
Government FAQ
No. It's a complementary service — it lets the city focus agent resources on complex or high-priority interactions. Routine calls get answered instantly; your people handle what matters.
It never guesses. If the AI can't answer confidently, it takes a structured, confirmed message instead — so a caller is never left with a hallucinated answer. Anything uncertain goes to your staff in the morning summary.
Never. The pilot runs on a designated non-emergency line only. It never touches 911 or any emergency line — ever.
One number: the percentage of after-hours calls answered and fully resolved without a human, reported weekly.
[CONTRACT TERMS PLACEHOLDER — e.g., purchase order, informal quote eligibility, renewal terms]